Faq’s

General Questions

ALIK toilets are designed and assembled in
Canada., British Columbia. We source materials both domestically and internationally mostly in
china, prioritizing Canadian suppliers when quality and sustainability standards are met.

How is ALIK different from other smart toilets?

ALIK is the only Canadian luxury smart
toilet brand. We focus on sustainable manufacturing, timeless design, Canadian customer
service, and products built for our climate and water standards. We also offer better warranty
coverage than most imported brands.

Can I buy ALIK toilets online?

Yes! You can purchase directly from alikliving.ca with
delivery across Canada.

Do you ship internationally?

Currently, ALIK products are available only in Canada.
We're exploring expansion to the US market. Join our mailing list for updates.

What's the return policy?

Unused, unopened products can be returned within 30 days
for a full refund minus shipping. Installed products cannot be returned but are covered by our
comprehensive warranty. Showroom consultations help ensure you choose correctly the first
time.

Technical Support

What are the electrical requirements?

ALIK toilets require a standard 110V, 15-amp
GFCI-protected outlet within 4 feet of the toilet. Most bathroom outlets meet this requirement.
Professional installation includes electrical assessment.

What's the water pressure requirement?

ALIK functions optimally with water pressure
between 20-80 PSI (pounds per square inch). Most residential water systems fall within this
range. Very high or low pressure may require a pressure regulator.

Will ALIK work during a power outage?

The toilet will flush manually during power
outages (gravity-assisted flush). Electronic features (bidet, heating, auto-flush) require power.
Select models include battery backup for basic functions.

Can I use ALIK with a septic system?

Yes, all ALIK models are septic-safe. Our efficient
flush system and lack of chemical additives actually benefit septic systems.

Is ALIK compatible with low-flow or greywater systems?

Yes, ALIK's efficient water
use (3L/4.5L) works excellently with low-flow systems. For greywater integration, consult with
your greywater system installer and ALIK support team for compatibility confirmation.

Ordering & Delivery

How long does delivery take?

In-stock models: 5-10 business days to major Canadian
cities. Custom finishes or special orders: 12-16 weeks. Installation can typically be scheduled
within 1-2 weeks of delivery.

What does delivery include?

White-glove delivery to your home includes inside
placement (not curbside), unpacking, and removal of packaging materials. Installation is
separate but can be scheduled simultaneously.

What if my toilet arrives damaged?

Inspect upon delivery. If damaged, refuse the
shipment or note damage on delivery receipt and contact us immediately. We'll arrange
replacement at no cost. Full photo documentation helps expedite the process.

Do you offer financing?

Yes, we partner with Financeit to offer payment plans:
● 0% APR for 12 months
● Low-rate financing up to 60 months
● Instant online approval
● Available for purchases over $1,000

Returns & Exchanges

What's your return policy?

In-stock models: 5-10 business days to major Canadian
cities. Custom finishes or special orders: 12-16 weeks. Installation can typically be scheduled
within 1-2 weeks of delivery.

Can I exchange for a different model?

Yes, within 30 days if uninstalled. The price
difference applies. One exchange permitted per purchase.

Warranty

How do I register my warranty?

Register online at(product registration)registration within
30 days of installation. You'll need your serial number (located under the seat), proof of
purchase, and installation date.

Does DIY installation affect my warranty?

Product warranty remains valid with DIY
installation. However, installation-related issues (leaks, electrical problems from improper
installation) are not covered. Professional installation includes separate installation warranty.

What if I move homes?

Warranty is transferable to new owners if the unit is
professionally uninstalled and reinstalled. Warranty remains in effect for the original warranty
period (from original purchase date).

How do I file a warranty claim?

Contact support at support@alikhome.com. Have your
serial number and description of the issue ready. Most issues are resolved remotely. For
necessary repairs, we'll coordinate service.

What happens if my toilet needs repair?

Depending on the issue:
● Software: Remote firmware update
● Minor parts: We ship replacement parts with video instructions
● Major repairs: Authorized technician visit or unit replacement
● Premium Care customers: Loaner unit during repairs

Faq’s

General Questions

Technical Support

Ordering & Delivery

Returns & Exchanges

Warranty

About ALIK

Products

Support

Resources

Connect